What is LSS in an online environment? How different is it from LSS in other ODLs?
Watch this video by Dr. Bates on Learner support in Online learning in which instructor presence and instructor activities are key. It runs for about 15 minutes. What challenges have you faced in online learner support? What solutions do you suggest?
Unlike the traditional types of ODL, the online world itself affords new tools for communication, knowledge and skill acquisition, and peer and group support that was not available to earlier generations of distance students. Thus, opportunity grows, yet the evidence for effectiveness and especially cost-effectiveness is hard to find. Below is an article on the future of Learner support services in light of advances in technology including web 2.0 interactive solutions.